Return Policy

We are not responsible for packages lost in transit or stolen. After your order leaves our warehouse, the shipping carrier is responsible for delivery.

Please file a lost package claim with your shipping carrier before contacting us for a replacement. Please note: We can only replace your lost package 7 buisness days after the shipping carrier shows your package has been delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must still have an unbroken seal to be eligible for a refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

What items are non-refundable?

• Opened products
• Shipping cost
• Items marked as final sale
• Gift cards
• Free gifts or promotional items with retail value
• Items purchased with rewards points

To return your product, you should mail your product to:

The Well Theory
686 Kornmeyer Plaza Dr
Baton Rouge, LA 70806

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not offer exchanges at this time. Simply return your product and purchase the one you want.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@thewelltheory.com.